Complaint Process

If you are unsatisfied with our service and would like to make a complaint, you may email your concerns to complaint@mycashfinance.com.au.
We will attempt to resolve your concerns as soon as practical.

If we are unable to resolve the complaint within 45 days we will:

• Inform you the reasons for the delay;
• Specify a date when a decision can be reasonably be expected; and
• Notify you of your right to contact Financial Ombudsman Service

What complaints are eligible for External Dispute Resolution?
Financial Ombudsman Service can only deal with a complaint where the Complainant is seeking financial compensation or orders if the financial service provider has:

• Breached relevant laws;
• Breached an applicable code of practice;
• Not met standards of good practice in the finance industry; or
• Acted unfairly towards the Complainant

All complaints will be processed at no charge to you.

Financial Ombudsman Service
GPO Box 3, Melbourne VIC 3001
T    1300 56 55 62
W   www.fos.org.au